Eleven years ago on this day, I was working for Delta airlines as a customer service agent. It was about 8 am central standard time, and we always had CNN or some sort of news station on in the back room. My co-worker, Tim, ran out and grabbed me from my computer and a line of people; dragging me to the back office.
“Look!” he exclaimed.
“This is no accident, ” he added.
I was in shock as I watched the first tower burning and listened to the reporter tell the harrowing story of how an airplane full of people just burned through it. Several minutes passed as we stood there, ignoring passengers yells to be helped at the counter. We couldn’t help them anyway, as everything was about to be shut down. Tim and I were in a trance, mouths dropped open, staring. That’s when it happened. We watched that second airliner plow right into the second tower. I can not even begin to imagine what went through the mind of a New Yorker who saw this, as I only saw it on live television. I know that, for myself, panic set in. Panic, anger, disbelief, sadness, frustration, torment. I remember telling a frustrated passenger that it wasn’t about him missing his stupid business meeting anymore.
“Go back here. Sit there for two minutes and get a clue,” I told him as I sat him in front of our little office television. I watched his face go through all the same motions mine did. He just stood up, looked at me with sadness in his eyes, and stumbled out of the office. He plopped down on an airport bench in utter disbelief at the situation, just like the rest of America.
Less than a year later, I enlisted. How were you affected?
Please at least watch one video. If any, listen to one of the calls. Feel the terror in their voices. Feel empathy. Realize how truly blessed we all are today.
I always tell my friends and family that I love them. Sometimes they look at me crazy, but at least if something should ever happen to me, they know someone in this life cared about them.
Never Forget, America.
No hugs and sunny surf on this day.
Jessica & Gertrude